Troubleshooting¶
This guide will help you resolve common issues encountered while using the Singularry platform.
Wallet Connection Issues¶
Wallet Not Connecting
Unable to connect wallet to the platform
- Verify wallet extension installation:
- Phantom for Solana
- MetaMask for BNB Chain
- Check network selection:
- Solana for Phantom
- BNB Chain for MetaMask
- Refresh browser and try again
- Clear browser cache if needed
Bridge Transaction Errors¶
Failed Bridge Transactions
Solutions:
- Verify sufficient native tokens:
- Solana: 0.003 SOL minimum
- BNB Chain: 0.003 BNB minimum
- Try during lower congestion periods
- Check network status
- Ensure stable connection
If tokens don't appear:
- Import token contract:
BSC: 0x18EA4dF6a9CDE2472f2321a4Ec77da106498A66E - Refresh wallet
- Contact support via Telegram
Token Display Issues¶
Tokens Not Visible
Singularry tokens not showing in wallet
Add token contracts to your wallet:
BSC: 0x18EA4dF6a9CDE2472f2321a4Ec77da106498A66E
Solana: HwKE9CPg9Z9WzAeQSj6jeLBizK7LJs5m6LTVx6pLpump
Liquidity & Staking Problems¶
Liquidity Addition Issues
Checklist:
- Tokens bridged to BNB Chain
- Sufficient BNB for gas
- Correct pool selected
- Approved token spending
Common Solutions¶
Quick Fixes
- Verify network selection
- Check token balances
- Ensure sufficient gas fees
- Approve token spending
- Try smaller amounts first
General Platform Issues¶
Platform Not Working
Platform not loading or behaving unexpectedly
- Clear browser cache and cookies
- Try different browser
- Check internet connection
- Verify official website: singularry.org
- Update wallet extension
Best Practices¶
Prevention Tips
- Keep sufficient native tokens for fees
- Double-check all addresses
- Use official website only
- Monitor transaction status
- Keep transaction records
Need More Help?¶
Support Channels
Emergency Support¶
Critical Issues
For urgent matters:
- Document the issue
- Save transaction IDs
- Contact support immediately
- Follow support instructions
Support Checklist¶
Before contacting support, please have ready:
- Transaction ID
- Wallet address
- Network details
- Error messages
- Steps to reproduce